Information security policy

Regulations and forms of payment

- The payment term depends on the agreement in the contract.
- The main form of payment is payment via bank transfer: the customer directly transfers money to the company's bank account.

Shipping and delivery policy

- Goods will be shipped directly to the address agreed in the contract, products are numbered in accordance with technical drawings.

Warranty Policy

3.1 Warranty coverage:

The surface gloss coating of the product is guaranteed not to peel off within 01 year from the date of installation.

3.2 Coverage of the warranty

- Normal wear and tear during use (edges are no longer sharp, waterproof layer wears off, scratches from use, gloss and color fade).

- The product is damaged due to improper use as recommended by Eurostone company.

- The stone product is damaged due to the user's error or a third party intentionally or unintentionally causing damage, using chemicals not in accordance with the instructions, the user arbitrarily edits the product.

- Damage occurs in force majeure events such as natural disasters, storms, floods, fires, earthquakes, etc., misused for purposes and instructions for use.

Exchange/Return and Refund Policy

Eurostone accepts to exchange / return goods in case the stone sample is completely different from the agreement in the contract.